Lessons from Alan Silberberg’s presentation on “Storytelling” Tell your story-simple -quickly -know your audience How to get to Yes -Don’t take no for an answer -Tell the story so you get buy in -Use examples from outside your group -Tie to real world examples/case studies So much information – choose the data points that supportRead… Read more »
Last Thursday (11/17), GovLoop and RightNow hosted a training webinar on “Government Customer Service Mandate – Are we better off?”. During the training we discussed the lessons learned from building agency customer service plans and took a look at the future of government customer service. Below please find key resources related to the training session:Read… Read more »
This year’s hurricane season brought some pretty intense storms our way. 2011 churned up many severe tropical storms such as Arlene, Bret, Emily, Harvey, Maria, and Rina. Those of us on the East Coast remember the pandamonium and alert of Irene as she worked her way up Eastern shores. Meteorologists always track tropical storms, butRead… Read more »
The White House Blog reports the winner of the 2011 SAVE Award is Matthew Ritsko of Crofton, Maryland. Matthew’s idea is to create a centralized tool repository, or a “lending library,” at NASA. The idea is to avoid wasteful repeat purchases of tools. The White House Blog states Matthew is a Financial Manager at NASA’sRead… Read more »
Today I attended the second day of the National Academy of Public Administration’s annual fall meeting. One of the sessions I attended, Answer the Questions: How to Lead in Difficult Environments. Leadership for Long Term Planning and/or Short-Term Fixes” had a remarkable conversation on what skills are needed for leadership in the public sector. TheRead… Read more »
Yesterday I had the pleasure of attending the American Association for Budget and Program Analysis (AABPA) Fall Symposium which was held at the Capital Hilton Hotel in Washington, D.C. I had a wonderful time meeting and learning from budgeteers and experts from around the nation. The best part of the symposium for me was havingRead… Read more »
If not, they should be! Almost everyday I see a different GovLoop member stressing the importance of online engagement in government as a tool for better customer service. As governments seek to serve citizens with more information online, are they contributing to our information overdose…or providing a quick hit that helps us more immediately? TakeRead… Read more »
The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. I know someone who recently left their phone on the Metro, yes the busy Metro. What’s the worst part? She lost it during rush hour. While stillRead… Read more »
Today I was at the National Academy of Public Administration’s annual fall meeting. I attended a few sessions of their meeting, and wanted to report back to the GovLoop community. At the conference, I had the opportunity to meet a lot of amazing people who have spent their lives dedicated to public service. Every sessionRead… Read more »
The US Olympic Committee is a leader in the Paralympic sports movement and dedicated to assisting physically disabled Americans. While the USOC is widely known for competitive athletic programs, it is also dedicated to enriching the lives of wounded Veterans and encouraging them to live an active lifestyle. Deloitte, a partner of the USOC, recentlyRead… Read more »