How to Take Some of the Hard Work out of Cloud Security
Configuration management is critical to cloud security because many products come with default settings that do not provide adequate security.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Bouncing Back: How’s Your Data Resilience?
This report details how agencies can boost their resilience and protect their data against cyber attackers.
Do’s and Don’ts When Dealing With a Bad Boss
There will never be an easy fix when it comes to working with a not-so-great manager, but here are some do’s and don’ts you might want to consider.
3 Things Your Agency’s Data Recovery Plan Needs
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
6 Resources for Kindness in the Workplace
Did you know that Feb. 17 is Random Acts of Kindness Day? Kinder workplaces are crucial to both organizational culture and business
Your Choice: Quiet Quitting or Quiet Thriving
Instead of quitting on the job and hoping others don’t notice, unengaged employees can find ways to make their work-life more interesting.
Strategies for Increasing Customer Engagement
Hear expert advice for increasing customer engagement.
Automation: How to Make Quick Work of Analytics
Data analytics can be like a puzzle — but one where you don’t even know which pieces will be in the final picture or what it will look like. Automation can get you out of the box.
Why Modernization Means More Than You Think
To be successful, any modernization project must address not just the technology but the processes and people.