How to Be More Compassionate
Showing compassion could help you feel better about yourself and the world around you. Here are some tips on how to do it.
FY 2015 Sees Agencies Saving Dollars on Wireless
As agencies move to a more mobile workforce, we have seen their demand for wireless services increase. Government use of GSA’s Federal Strategic Sourcing Initiative (FSSI) Wireless Blanket Purchase Agreements (BPAs) in Fiscal Year 2015 (FY15) skyrocketed 500% over FY14.
Communication Tips From Actors, Production Crews, and 4-Year Olds
Utilizing three ideas – the emotional check-in, the creation of a safe environment for truth, and utilizing a series of what’s good/what needs work questions (and waiting for the team to answer, not me) – might be an approach worth trying in the workplace.
To Build a User-Friendly Website, Think Like a Customer
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
Contentment: The Merge Between Working & Living
Work-life integration may look a bit different for everyone, but these simple guidelines can help you gain a basis of where your integration point needs to be.
A Transport of Delight; or, Customer Service, NOT
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
How Passion is a Key Ingredient to Balance
Nowadays, finding the balance with conventional and agile IT is what most agencies are aiming for. So, how do you create this balance? The federal government, specifically IT workers, are usually comfortable with traditional IT systems because they have been around for a while and they know how the system functions. And especially for thoseRead… Read more »
What’s Your Government IT IQ?
Take this short quiz to find out.
How to Bring Galentine’s Day to the Workplace
After reading the title of this article, you might be wondering: A few years ago, our favorite fictional public servant, Leslie Knope of Parks and Recreation, declared that the day before Valentine’s Day should be dedicated to celebrating your friendship between women. She took her gal pals to brunch, told them each how much she lovedRead… Read more »
The Best and Worst at Plain Language in Government
Which federal agencies should you look to as models of plain language? Which ones are getting it wrong and why?