Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.
By fully using cloud and mobility services, organizations prepare for the next phase of government operations and take advantage of all that technology has to offer.
I had always considered myself to be an engaged employee and not a part of the problem. But somewhere along the way, I had joined those who were just waiting for the clock to hit the time to go home.
Every job you’ve ever interviewed for has resulted in an offer and you are experienced in making hiring decisions, so why practice interviewing?
Does your agency need a new infrastructure to solve complex problems you are facing? High-performance computing may be your answer. Learn what it is, how your agency can use it, and how to overcome some of the biggest challenges associated with it.
David Bray, Chief Information Officer at the Federal Communications Commission, offered several tips for addressing friction on the road to change.
Finding a mentor is the most important advice I give when growing your career. Professional networking is the other, but how do you do it? Many agree with the importance but the question is should government or private industry help build a professional network for its employees?
Mindfulness is a technique used to move our thoughts away from our day-to-day worries and preoccupations and toward an appreciation of the present moment and a larger perspective on life. How you feel at work, and in life in general, will greatly improve.
Have an itch to switch to a new job? If so, here is some information about federal salaries to help you strategize your move.
Curious what the presidential transition means for you? Check out this resource list that will tell you everything you need to know!
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