Cut Red Tape With Strong DevOps

A common frustration among government agencies is the long and complex process in which new data and software is developed. Development and operations, or DevOps, is a phrase used to describe the agile relationship between Development and IT Operations efforts. The goal of DevOps is to change and improve the relationship by advocating better communicationRead… Read more »

Tips for Young Leaders to Succeed in the Workplace

Every few decades we undergo a change in the workforce demographics. Leadership has always had its challenges, but there are inherently different kinds of difficulties when there is a new wave of younger leaders emerging in the workforce. Tom Fox, Vice President for Leadership and Innovation at the Partnership for Public Service, sat down withRead… Read more »

Making the Leap from Good to Great Customer Service

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Customer service in government is not exactly stellar right now. Today, citizens expect seamless experiences similar to what they demand of the private sectorRead… Read more »