No Mentor, No Problem: Navigating Your Career Independently
Having a mentor certainly can help advance your career, but it isn’t the only way to grow professionally. A featured contributor describes specific, valuable alternatives.
Career
Post-Fork in the Road … A Year Later and the Reality of Reinvention
Career forks aren’t clean breaks. They’re braided journeys. This article explores how federal leaders can navigate the messy “now what?” after transition, with practical strategies to reinvent purpose and translate experience into new value.
How Young Professionals Can Strengthen Public-Sector Modernization
Young professionals have a unique role in sustaining operations and supporting modernization as government agencies face a major wave of retirements.
New Year, New Online Training Opportunities
2026 is here, and you’ve likely set new professional goals for the upcoming year. Whether you’re angling for a leadership role or just want to learn more about up-and-coming technology, we’ve got free online training that can help you meet your objectives. Take a look at the training available this month, and don’t forget toRead… Read more »
Try a Zigzag Career Path
Sometimes your career path isn’t a straight line. Here’s how that can work to your advantage.
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
Communicating With Confidence
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »