Career

How to Figure Out Who Your Government Customer Is

As a government employee, you are here to serve. The public entrusts you with their hard-earned tax dollars to seek optimum solutions, act in their best interest, and represent them with honesty and integrity. It is easy to lose sight of this when the needs of superiors, coworkers, and the public are in conflict.

8 Actions to Turn Engagement into Action: How to Truly Empower People

Turning engagement into action is even easier yet not often done. How is that done? By taking those engaged persons and setting them up to be empowered to make decisions and take action. Here are eight actions that you need to take to make this shift.