This week’s Project of the Week is brought to you by one of GovLoop’s 2011 Major Partners, IBM. As the year continues they will be present on GovLoop to help you with any Analytics questions you may have. Dr. GovLoop recently caught up with Frank Stein of the Analytics Solution Center at IBM about howRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
I’ve been looking for a way to measure everything a client puts online (web, social, voice, video), and having a really tough time trying to piece it all together. I came across this webinar – looks interesting. I thought I’d post it in case anyone is struggling with the same thing. Secrets to Success: BestRead… Read more »
Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Experts-needed-to-develop-new-information-management-certification! By Atle Skjekkeland, Vice President at AIIM International April 01, 2011 – 7:46 AM We have already several experts willing to help us on a number of topics, but would like some more experts for the below topics for an in-person workshop in Baltimore Tuesday, May 3,Read… Read more »
“In the face of mounting complexity, smarter, collaborative, fact-based decisions are more important than ever to drive results.” –IBM Public sector offices receive a substantial amount of data. The question is…what can they do with it? How can an agency use the information that comes its way to make the best decisions and best benefitRead… Read more »
Been a while since I’ve blogged but it was quite fruitful absence. I spent the time catching up on the latest developments in management including a fascinating book on Process Intelligence. What I like about process intelligence is that it is blending of business process management and business analytics that aids in designing an optimumRead… Read more »
The weather sure has been hot lately. Want to get a good picture of the weather over the past year? Then get NOAA’s National Climate Data Center recently published report on the weather and climate occurring around the world in 2009. Because weather fascinates many of us and is experienced by all of us, theRead… Read more »
Much of the hand-wringing in government social media practice – or more so, the decision-making behind whether to have a government social media practice – centers on return on investment, or even “return on engagement.” Does it work, and how do we measure whether it works? From measuring retweets, to numbers of fans, unique blogRead… Read more »
I recently posted a blog posting on my blog, Analytics for Government about Washington Traffic and whether performance management techniques can help. I’ve now added a survey link off the blog to get YOUR views on the Washington Commuting Scene. This is admittedly a non-scientific, non-random survey on views about traffic, but if we getRead… Read more »
As government leaders do you believe the world is getting more complex? More volatile? If so, you’re not alone – – Sixty percent of the CEOs surveyed by IBM in our 2010 CEO Study thought the world was getting more complex, and even more, 69%, felt the world was getting more volatile. For the firstRead… Read more »