Artificial Intelligence

From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience

A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.

How Observability and Automation Help DOTs Defend Against Hackers – and Deliver Better Citizen Experiences

Lives are at risk when traffic management systems fall prey to cyberattacks. But with automation tools and network observability, state and local departments of transportation can implement effective cyber protections.