Why Low-Code Development Just Became a Top Priority for Government
Low code certainly proved its worth during the pandemic. However, it will be even more important after new cases fall to near zero.
Citizen Engagement
Build Community: Learning From Storytelling
Like Chaucer’s Franklin, modern public leaders must recognize that a cohesive community is possible with their convictions and actions.
Don’t Let Background Noise Disrupt Constituent Engagements
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
Two Communities Embrace Digital-First Mentalities
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 2
There is no one-size-fits-all approach for providing improved access to digital services. Agencies will need to provide a broad range of options to provide access to all citizens.
What Is Equitable Listening and What Does it Mean for Democracy 2.0?
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
Understand Employee Experience, Activate Untapped Insights
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Motor Vehicle Services in The Palm of Floridians’ Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
How to Use Recreational Esports to Foster Community Connections
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
What Agencies Achieved by Automating Data Processes
By automating analytics processes, agencies could conduct more efficient audits, identify water leaks faster, save over $1 million in duplicate payments and afford a faster recovery after a natural disaster.