Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
When you start to plan a public outreach and education campaign, a sense of humor may not be the first tool you think to reach for. You may instead focus on hard facts, thinking that logic alone will be enough to persuade people. Without some pizzazz and personality, your public outreach campaigns risk being boring and forgettable.Read… Read more »
This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. The fundamental goal of government digital services is to serve and engage citizens. Yet while many services are designed with thisRead… Read more »
By Jessica Havlak While working in what I’ll call the “white hat sector,” it can be a challenge to reach individuals with your message when they are almost as inclined to listen to their friends and family as they are to clinicians. Use this trust of peers to your advantage: engage them in a communityRead… Read more »
2020 sounds futuristic and far away, but it’s actually only five years from now. And in government, where things happen fairly slowly, it’s high time we start making our predictions on the status quo of the government just a bit down the road. William Eggers, Director for Public Sector Research at Deloitte, spoke with ChristopherRead… Read more »
Last week, PublicStuff hosted a webinar on how local governments can better leverage social media platforms to facilitate collaborative and constructive conversations with residents. Lynne DeWilde, PIO of Suwanee, GA, joined us to demonstrate actionable tips on how to use today’s most popular platforms, how to determine a social media policy and voice, how much… Read more »
‘Tis the Valentine’s Day season, and I’m feeling the gov love – and gov seems to be feeling it, too. Lately, there have been a great number of efforts by the government to make citizens’ lives easier. These programs and initiatives push the boundaries of what government is generally seen to do for its peopleRead… Read more »
Back in 1595, Shakespeare asked, “What’s in a name?” And just like Romeo and Juliet discovered a name or (last name in their case) can carry a lot of meaning – even a mission. The same is true for government agencies. The name of the agency acts in many ways as the mission statement. TheRead… Read more »
As a govie, your mandate is to serve the public. To do so, there are various approaches and demographics to focus on, but at the end of the day, govies work hard to make this country better for all of its citizens. This can become difficult to do effectively, however, if the public is notRead… Read more »
Everyone knows that app contests are exciting. Ideas, fueled by caffeine and youthful energy, combined with the prospect of an eventual payday paint a picture that most organizations can’t resist. And for the open government community, it’s even more enticing, since app contest are an opportunity to engage residents in ‘doing good’ by enticing developersRead… Read more »