Communications

Planning Strategically or A Strategic Plan?

What’s the distinction? A strategic plan is a project, initiated by others – e.g., the CEO, the Board, Department Head – with some input from the originator but little participation. Planning strategically is a team project, initiated by the leader of the team, with the leader’s input and participation. First thing to determine for eitherRead… Read more »

Post Conference-Gate – Why Government’s Not Going

With shrinking budgets and fewer resources to support mission goals, federal government decision makers and influencers plan on attending fewer events this year. Market Connections polled 400 feds about their plans to attend conferences in FY 2012. And the results were bleak for contractors. Lisa Dezzutti is the President of Market Connections. She told ChrisRead… Read more »

Meeting Citizens Where They Already Are- How to Improve Customer Service

If the average citizen is mobile and social, shouldn’t government services be as well to better serve them? This is the question government agencies have been working to address over the last few years. With initiatives like the Digital Government Strategy, which aims to provide citizens with high-quality digital information anywhere, anytime, and on anyRead… Read more »

Fed 100 Award Winners – Plus the DorobekINSIDER 7 Stories

On GovLoop Insights’ DorobekINSIDER: It may sound odd, but constraints can and usually are a catalyst for innovation. Think back to the industrial age here in America, importing goods was costing too much money and taking too much time – insert the American Industrial Revolution. The industrial revolution was a time of extreme growth andRead… Read more »

Why Constraints Actually Breed Innovation

It may sound odd, but constraints can and usually are a catalyst for innovation. Think back to the industrial age here in America, importing goods was costing too much money and taking too much time – insert the American Industrial Revolution. The industrial revolution was a time of extreme growth and innovation in our country.Read… Read more »

The Customer Service Citizens Want

Ontario Canada has implemented a Lean initiative to improve how government services are provided. I recently obtained a copy of a PowerPoint presentation by Art Daniels, which contains some great information about the implementation of Lean in Ontario. Mr. Daniels has over 40 years of experience in leading change initiatives as a Canadian government officialRead… Read more »

How are you reaching your stakeholders?

The federal government, in looking to achieve fiscal efficiencies, has placed significant limitations on the abilities of government agencies to participate in or hold conferences. Read the New York Times and Washington Post articles from 2012 about this activity, and the original Executive Order. Just this week, there was an interview on Federal News RadioRead… Read more »

Let’s crowdsource the Style Manual for government

The Australian Government Style Manual: For Authors, Editors and Printers, 6th Edition image via Wiley Press When I joined the Australian Public Service in 2006, one of the first manuals I was made aware of was the Style Manual: For Authors, Editors and Printers. The Style Manual was the bible for communications professionals and seniorRead… Read more »

Exposing Government

In his first term of office President Obama pledged to shed light upon the shadow of our veiled government. To bring transparency to the executive branch. He issued policies that added greater exposure of government documents though new mediums. Although initially successful, Obama’s Open Government is still far from complete and requires more attention fromRead… Read more »