Communications

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.

GovLoop Readers Pin Quiet Quitting on Managers

GovLoop polled its readers for their thoughts on “quiet quitting” and “quiet firing” — what they are, what causes those circumstances, what agencies can do to make things better and whether those situations even exist. The survey results were intriguing, and said a lot about the role managers play.