Communications

Phone Tips & Tricks: All Shook Up? Use Your Phone!

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit theSprint Federal Employee Discount resource center today. This week has been quite crazy weather-wise. Who can forget the moving and shaking we felt on Tuesday afternoon thanks to one big earthquake. With the threat ofRead… Read more »

WayIn Adds Another Dimension to Polling

77% of respondents think my bear can get into law school, but I remain skeptical Like others here at CTOvision.com, I’ve also begun playing around with Scott McNealy’s new venture WayIn and already see some interesting potential. WayIn allows users to ask questions about pictures they post to make visual polls for other users. YouRead… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

Councils using open data to encourage channel shift

Councils are using demographic research information to target sections of the population to encourage them to access their services online. Many local authorities are using research tools to compile and analyse statistical information about their community. A report such as this one published on Kent County Council’s website contains a wealth of information that canRead… Read more »

Policy Reviews Will Not Improve Government Procurement

As part of the continuing push by the Administration to reduce the amount of redundancy and to cut red tape through a review of existing federal regulations, agencies recently announced their final plans that describe what they will begin to consider as possible reforms to current regulations to execute on the President’s Executive Order. TheRead… Read more »

Showcase Your Innovations in Health Communications, Technology and Beyond this Fall

The following is a guest post from Jayme Hummer, associate at The Path of the Blue Eye Project, an innovative health marketing/communications initiative. In 2009, we launched a very special initiative designed to aid collaboration and knowledge sharing/acquisition in health marketing communications called the Path of the Blue Eye Project. Since then, we have beenRead… Read more »

the importance of internal communication & coordination: Watershed Community Connects

Editor’s note: This is the first in a two-part series from SF2011 Fellow Marielle Earwood on lessons she has learned working on San Francisco’s Urban Watershed Framework, inside the San Francisco Public Utilities Commission. by SF2011 Fellow Marielle Earwood Coming in as a Fellow, with minimal exposure to large office or agency-wide politics, I hadRead… Read more »