In today’s digital world, a lot of magazines with a focus on green building, technology and trends have taken to Twitter as a way to deliver the most up-to-date news and information to their readers. We’ve compiled a list of our favorite green/sustainability-focused magazines on Twitter below. What’s great about this list is that itRead… Read more »
A report from the U.S. Government Accountability Office says that federal agencies have not fully addressed concerns about using social media in three areas: privacy, security, and records management. ”The use of these services can pose challenges in managing and identifying records, protecting personal information, and ensuring the security of federal information and systems,” theRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
MTA Long Island Rail Road (NY) will spend $3.5 million to upgrade its passenger communications systems. The improvements will allow customers to receive real-time service alerts on their smartphones. Currently LIRR sends out email alerts if trains are running more than 10 minutes late, and MTA’s CooCoo application lets customers access information about schedules andRead… Read more »
I originally published this on GovWin. As an aside, NGGS11 was an excellent event and every government related employee can learn from it. Though government contractors and federal employees have their differences, one certainty is that the workforce will soon go through an employee transition as baby boomers retire. This means that a younger workforceRead… Read more »
A joint city-state audit says that the Metropolitan Transportation Authority (NY) mismanages its weekend subway diversions, which are required to complete track work, and does a poor job of keeping riders informed. The report from the New York State and New York City comptrollers looked at 29 weekend subway service disruptions between January 2009 andRead… Read more »
Maybe Friday afternoons make people bolder. But I think there’s a longer-term shift happening. Last Friday, the ever-interesting insider @pubstrat published an interesting piece gently critiquing the new e-petitions service, arguing — rightly, I think — that requiring petitioners to specify the responsible central government Department for their issue is a step backwards: A solutionRead… Read more »
Here’s the latest of our mini-guides to social technology, where we have had a go at explaining what Facebook is all about. It’s embedded below, but if you can’t see it, you can visit the Kind of Digital site and download the PDF. What is Facebook? View more documents from Kind of Digital Possibly relatedRead… Read more »
Do you have a few hundred Facebook friends? According to the Pew Research Center, you’re pretty typical. A new report looks at how social networking affects our lives in terms of trust, tolerance, social support, and community and political engagement. A few findings: Over half of all adult social networkers are over the age ofRead… Read more »
(image source) Are you ever at a party, or with some friends and start twitching to check your phone? Do you ever tweet or post a Facebook update just to experience the high of the response? If so, is technology the new smoking? Lots of scary parallels here. Many join social media sites initially toRead… Read more »