My friend Alexandra Samuel penned a piece titled “After a Loss in Vancouver, Troubling Signals of Citizen Surveillance” over at the Harvard Business Review. The piece highlights her concern with the number of people willing to engage in citizen surveillance. As she states: It’s one thing to take pictures as part of the process ofRead… Read more »
Research ‘Big Data’ (05/2011) A new report by McKinsey Global Institute, Big data: The next frontier for innovation, competition and productivity, looks at the explosive growth of digital information and its potential uses. The report identified five ways big data adds value, including creating transparency, improving performance, and innovating new services. Seven Management Imperatives (06/04/2011)Read… Read more »
“Dad, just so you know… I think I probably failed the test, may drop the class, ruin my GPA, loose the scholarship for the summer, and it’s the end of the world as we know it!” Most every family has one, an over-achiever that makes the rest of us look like slackers. In my familyRead… Read more »
Last Friday, a new policy paper by Peter Levine was released entitled: “Civic Engagement and Community Information: Five Strategies to Revive Civic Communication“. “His paper is the sixth in a series focused on implementing the Knight Commission’s 15 recommendations for creating healthy informed communities across the country released in 2009 in a landmark report, InformingRead… Read more »
CU, FACEBOOK, AND MORE. What happened at the Federal Election Commission meeting yesterday? The agency’s press release is here. Roll Call has a story on the meeting here. Kate Kaye of ClickZ has a report on the Facebook advisory opinion request here. DISCLOSURE DEADLINE. Roll Call. “More than one-fifth of House lawmakers — 92 ofRead… Read more »
This article was previously published on Tri Tuns blog. OBSERVATION User Adoption (UA) is critical to achieving your Return on Investment (ROI). What if you simply do not have the resources and time to establish all of the necessary components for a successful UA program? Enlisting the services of a UA consultant can help mitigateRead… Read more »
Last month I went back to the Kennedy School to speak at the Plenary panel of the HKS reunion weekend. The panel was called “Revolutions in the Middle East and North Africa: Why Now? What’s Next?” The panel was moderated by Xenia Dormandy, Senior Fellow at Chatham House (MPP 2000), and featured Tarek Masoud, AssistantRead… Read more »
Who not to follow on Twitter For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buckRead… Read more »
Is this the Summer of Social?? How have you been using social media in local public services? Submit your example here or take a look at what other people are doing. Moving on, need help now! Ok, I’m off to pastures new! If you haven’t already seen my announcement, take a gander at what I’llRead… Read more »
OMB released customer service guidance to agencies earlier this week but it was lost in the hoopla over the announcement of Obama’s new Campaign to Cut Waste, starting with cuts in the number of federal websites. Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies toRead… Read more »