This is how conversations work, or rather how one conversation played out on twitter this morning. Tricky subject, no right answer, constructive discussion.* But perhaps most important of all, those issues are being discussed in public for a government proof of concept which hasn’t yet even been launched. It is that which is more radicalRead… Read more »
A recent article in Government Technology reported that a Florida mayor, concerned about someone stealing items from his office, installed $8,000 worth of surveillance cameras in his office – at taxpayer expense. Leaving the details of this case (and the related investigation) aside, the story brings up an intriguing question. How would any of usRead… Read more »
Here are some sets of principles we collected to help inform the creation of the Core Principles for Public Engagement (2009)… Effective Deliberative Public Engagement: Nine Principles (from the National Consumer Council & Involve.org) Nine Principles: The process makes a difference. The process is transparent. The process has integrity. The process is tailored to theRead… Read more »
Here’s a snippet from my new post at WhoRunsGov at the Washington Post. Click on the link below to read the entire thing. In the not-so-distant past, a big concern for a PR firm or pollster was “is their client’s message getting across?” In the social media world, the new question is “Are they influential?”Read… Read more »
Gadi Ben-Yehuda This week, a lot of Social Media in Government stories came to my attention. The first two are older, but they set the stage: Take the Fear out of Using Social Media for Government, in which Sue Reynolds talks about the value of engaging people through social media, and reminds government leaders toRead… Read more »
I’ve written loads in the past about the importance of using social technology in the workplace, especially in the public sector. It’s great for tearing down silos, sharing knowledge, making the most of talent, completing projects successfully and maybe making life a bit more interesting. One bit of technology I have had my eye onRead… Read more »
People ask me all the time how we commit staff time to responding to comments. But it often depends on circumstances, and can change even hour to hour. Your goal is to find a sweet spot between responding to everyone (often poses impossible time demands) and responding to no one (not taking advantage of opportunitiesRead… Read more »
On April 27th President Obama issued an Executive Order that shook the public sector… You can read this ground breaking direction here, but the gist is that we need to improve customer service in government. Not feeling shaken? Not stirred? I’m not shocked. Since 1993, all three Presidents from both parties have added their personalRead… Read more »
Let’s face it. You’re well aware of Twitter. Your favorite yogurt is tweeting, your dry cleaner, your sister, and local government. But once you actually manage to pick a twitter handle name, sign up, and follow your first 100 people, you seem to enter upon a room where people are chatting non-stop, and seemingly, toRead… Read more »
Customer service is about to become an annual performance goal for each federal department. First, there was last week’s presidential order on customer service. Then the Office of Management and Budget began pushing along compliance with the Government Performance and Results Act (GPRA) Modernization Act of 2010, which calls for agencies to measure customer service.Read… Read more »