Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
Learn how two government agencies use data to provide transparency, building understand and trust for constituents.
Did you know that around 85% of AI projects fail, with data access often attributed as the top reason for their failure? With AI’s potential to boost public service delivery and cut costs, agencies need to create an intelligent data infrastructure (IDI) tailored for their government environment to help AI projects come to fruition. Let’sRead… Read more »
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.
It’s a well-known fact that agencies invest most of their cybersecurity budgets in trying to prevent breaches, but unfortunately, bad actors still manage to find their way in. So, how do you mitigate the damage that attackers can do once they get inside your system? Microsegmentation is an approach that involves creating isolated network segmentsRead… Read more »
Carlsbad, California’s approach to economic storytelling, based on geospatial data, is a blueprint for how local governments can use the tools they already have to build the communities they envision.
Confronting a growing number of alerts and tighter resources, government agencies must evaluate their existing security deployments in endpoint prevention, detection, and response for opportunities to reduce costs and leverage the right technology for more efficient endpoint security. Let’s explore a few best practices that can drive new levels of security efficiency in endpoint securityRead… Read more »
Agentic AI has the potential to greatly increase productivity, save taxpayer funds and reshape our economy. But to realize those possibilities, employees must develop agentic AI skills — today.
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »