When Leadership Gets Digital — But Fails Human: Rewiring Trust in Government
Government leaders lean into digital transformation, yet neglect the human trust needed to sustain it. But trust is the invisible code for digital leadership.
Digital Government
How Accessible Civic Tech and Thoughtful Rollouts Can Help Bridge the Digital Divide
As governments modernize their digital services, thoughtful design and inclusive rollout strategies help build trust and ensure every resident is connected.
Using Data to Improve Outcomes
Agencies are using data to boost outcomes. Learn how St. Petersburg, Florida’s police department used data mapping to help fight crime.
Deciphering the Need for AI Data
AI algorithms need reliable, high-quality data to generate high-quality results. Learn how to implement a data strategy that leads to more trusted sources and truer AI answers.
How a Digital-first Strategy Can Help Local Governments Win Over Residents
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.
Algorithmic Redress: AI Due Process at Scale
AI is increasingly embedded in decisions that affect citizens’ benefits, permits, and rights, but few agencies have credible systems for appeal or correction. Building algorithmic redress mechanisms isn’t optional; it’s the backbone of public trust and due process in the AI era.
The Future of Digital Media
Digital media is evolving as an important way to get an organization’s message out to the audience. Hear from an expert about upcoming trends.
Enhancing Transparency With Data
Learn how two government agencies use data to provide transparency, building understand and trust for constituents.
Drive AI Success With a Modernized Data Infrastructure
Did you know that around 85% of AI projects fail, with data access often attributed as the top reason for their failure? With AI’s potential to boost public service delivery and cut costs, agencies need to create an intelligent data infrastructure (IDI) tailored for their government environment to help AI projects come to fruition. Let’sRead… Read more »
Overcoming Accessibility Barriers in AI
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.