The Accessibility Education Gap: Why Local Leaders Need Clearer Guidance — Not Just Tools
Local governments face a growing accessibility education gap as new ADA Title II requirements take effect. Here are some ways to prepare.
Digital Government
GTFS: The Secret Sauce Behind Rider-Facing Transit Information
In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
An AI Civic Tech Tipping Point Is Coming in 2026. Is Your Administration Ready?
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Turning the Generational Tech Divide Into an Opportunity: Takeaways for Leadership
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
Trust, Transparency, and the Algorithmic State: Who Audits the Machines?
Governments are racing to embed AI into public service. But while algorithms accelerate decisions, they also erode something far more valuable: trust.
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
When Data Drives Efficiency: Two Case Studies
Agencies are using data to drive operational efficiencies. Learn how Chicago uses data to improve food safety and how data gives nuclear regulators better insight into facilities needing repair.