Douglas County, Nebraska, used artificial intelligence (AI) and geographic information systems (GIS) to save time and money in its inventory of ADA curb ramps.
To overcome various constraints, agencies might consider using tech-savvy citizen developers and low-code platforms as innovative staffing solutions.
This blog details how generative artificial intelligence, when used securely, can boost agency efficiency.
Workplace Transformation Strategist Mika Cross discusses how agencies can create meaningful in-person work.
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
Here are seven tips for using agile to launch a new digital government process — successfully.
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.