From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
Digital Government
How Agentic AI Can Make Government More Responsive
In this video interview, ServiceNow’s Jonathan Alboum explains how agentic AI can help agencies better serve the public while humanizing processes.
From Compliance to Competitive Advantage: Rethinking Risk in Government
Risk management is often viewed as a compliance requirement rather than a strategic capability. However, as agencies face increasingly complex threats, emerging technologies, workforce challenges, and operational disruptions, executives must rethink how they identify, assess, and manage risk. This article examines how government leaders can transform risk management from a defensive exercise into a source… Read more »
National Security Is No Longer a Cyber Problem: It Is a Leadership Challenge
National security threats have evolved beyond traditional military and cybersecurity boundaries. To strengthen resilience in an era of continuous disruption, government leaders must adopt a holistic security approach that integrates policy, process, people, and platforms.
From Projects to Products: How Federal IT Is Putting Mission First
The federal government has long managed technology like construction projects, but that model routinely fails the people it’s meant to serve. Explore why the shift from project management to product management is one of the most important governance reforms in federal IT today, and learn from the writer’s own work helping establish Product Owner roles… Read more »
Building Government’s New Layer of Trust
Since the internet’s arrival, people have been accessing government information far from its original source — from the agency website, for instance, that first published it. The information may still be accurate, but the context that makes it trustworthy is lost.
Turning Records Into Insights: AI Expands the Power of Content Management
In this video interview, Laserfiche’s Andy MacIsaac and Alex Wong discuss how agencies can use AI to increase productivity and generate actionable insights.
Why Federal Identity Programs Stall at App Onboarding
Federal identity app onboarding is where most ICAM programs stall. Learn why the bottleneck happens and how to fix it before the June 30 deadline.
Oklahoma Links Modernization and Outcomes
Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »
When AI Sounds Right but Isn’t
AI readiness in government requires more than prompt training. It requires human judgment — the ability to verify AI responses and establish and maintain responsible AI practices that are essential for better decision-making.