As GovLoop has reported, customer service is essential to the agency of the future. Fortunately, advances in technology are allowing agencies to excel in delivering customer service. For example, social media allows customers to engage directly with organizations while analytics allows companies to learn how to serve their clients. In public and private agencies realRead… Read more »
We’ll say it as many times as it takes: “You Are Essential!” Yes, you heard us. Every federal employee is essential. That’s why GovLoop launched the You Are Essential campaign. (To join in and get some sweet swag click here.) But the “You Are Essential” mantra doesn’t change the fact that some people were requiredRead… Read more »
This blog post is the first in a series adapted from the resources of Harvard Business Review’s Guide to Better Business Writing. As I make my way through this guide, I will post the tips and suggestions I find the most helpful. If you have tips of your own to add, I welcome your additionsRead… Read more »
Something’s gotta give. That’s the theme from the new survey by the Association of Government Accountants (AGA) and Grant Thornton on federal CFOs. The survey finds federal CFOs and their staffs have only enough time, money and know-how to do the basics around financial management. The survey included 100 interviews and 180 self-selected responses fromRead… Read more »
Quote: “You are today where your thoughts have brought you; you will be tomorrow where your thoughts take you.” – James Allen Have you ever watched a television doctor show and the doctors are frantically trying to save someone only to have the person die and flat line. Yes, me too. It’s sad. What’s evenRead… Read more »
My company, Skillsoft, recognizes that the current budget impasse is a very trying time for many in and out of the Government. As many know, Skillsoft provides a wide range of learning and performance support assets throughout the Federal Government and to many Government contractors as well. I am very curious how these and otherRead… Read more »
Summary: Most people would agree that hiring social media experts – whether you’re looking for a consultant or to fill an in-house role – is a dicey proposition, especially for buyers who aren’t very digitally sophisticated themselves. This post provides general guidance for organizations looking to hire consultants, contractors, and/or employees to lead and helpRead… Read more »
Day #3 of the Federal Government Shutdown. I am reminded on the streets of D.C. that there are many others hurting and in need. Pictured here are some hardworking folks striking against “unfair labor” practices. They’re up early and are standing there ready, presumably willing, and able to work. At the bottom it says, “EmployerRead… Read more »
Summary: Many people are critical of the notion of social media experts, falsely claiming they don’t exist – and by extension implying they aren’t necessary. These criticisms, combined with the pervasiveness, low cost, and relative ease of use of social technologies, lead many people to assume (also falsely) that DIY and “give it to theRead… Read more »
Score a victory for free speech on social media. In case you missed it, the U.S. Fourth Circuit Court of Appeals in Richmond recently overturned a lower court decision in a closely watched lawsuit involving First Amendment protections on social media (Bland v. Roberts 12-1671). The suit centered on state employees of a sheriff’s officeRead… Read more »