Posts Tagged: values

Can Innovation Chase the Wrong Things?

Organizations innovate for customers, but customers don’t think about innovation. In a digital world, customers think about ease and convenience, speed, security. Citizens care about receiving what they were promised. And in government, that means many things to many people. So if innovation means doing something different to add value for customers, what does itRead… Read more »

Tough Decisions and Business Values

Because the issue recently came up, I thought I would offer a quick note about Business Values… When you are trying to write value statements for your company or nonprofit or team or community group, you can’t simply list a whole bunch of “nice things.” Those lists get posted on some web-page or coffee roomRead… Read more »