No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
The workforce challenge is often seen as a hiring and retention crisis. That obscures a more basic issue: the chronic underutilization of existing talent.
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
What are the ten most pressing challenges facing federal, state, and local governments? Here’s a roadmap for government executives.
The 2026 playbook calls on public sector leaders to shift from resilience to renaissance, from reacting to redesigning government systems.
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Change doesn’t happen when leaders spoon-feed their teams and colleagues. Learn the signs and symptoms of spoon-feeding, and how to overcome them.
A cautionary tale of AI-gone-wrong shows why leaders must audit incentives and embed accountability. Don’t let a click compromise your integrity.