Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Leadership
Icebreakers: Fostering Community and Improving Work Relationships
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
Creating a Culture of Continuous Improvement in Government
Continuous improvement in government isn’t about perfection — it’s about progress. Small, consistent changes can lead to better outcomes for everyone.
How Offices Should Address Workplace Bullying
What should an organization do about workplace bulllying? A good policy and zero-tolerance approach may be the right place to start.
Change Leaders: Make Your Thinking Transparent!
It is not enough for leadership to do good work: They also need to talk about what they’re doing to build trust and buy-in.
Losing to Win: The $477M Strategic Sacrifice
When is losing $477 million a smart move? Northrop just did it — and it wasn’t a mistake. Short-term pain can be the price of long-term power.
Navigating Change: Strategies for Government Entities to Adapt and Thrive
Change in government is inevitable—but thriving through it requires transparency, communication, and a people-first approach.
Agency Overload: The Silent Talent Drain You Never See (Until It’s Too Late)
Is your agency losing its best people to “mission overload”? This 5-step framework can help reduce overload and retain talent.
Project Charters = A Solid Foundation for Success
Charters will create a foundation for success in a variety of ways. The following elements ensure that the project has a solid foundation from which to grow.