The Decision Gap That Will Define Government Performance in 2026
In 2026, governments face a defining inflection point. The single greatest challenge, and opportunity, is decision velocity under sustained complexity.
Leadership
How Supervisors Can Navigate Negativity
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
The Government Doesn’t Have a Talent Pipeline Problem. It Has a Talent Utilization Problem.
The workforce challenge is often seen as a hiring and retention crisis. That obscures a more basic issue: the chronic underutilization of existing talent.
How Public Service Leaders Can Guide AI-Driven Change with Emotional Intelligence
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
The 10 Biggest Challenges Facing Federal, State and Local Government Today
What are the ten most pressing challenges facing federal, state, and local governments? Here’s a roadmap for government executives.
2026 Playbook for Public Sector Leaders: From Resilience to Renaissance
The 2026 playbook calls on public sector leaders to shift from resilience to renaissance, from reacting to redesigning government systems.
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
For Change Leaders: On the Subject of Spoon-Feeding
Change doesn’t happen when leaders spoon-feed their teams and colleagues. Learn the signs and symptoms of spoon-feeding, and how to overcome them.