Welcome Back, America: How to Regain Momentum Together After a Shutdown
Shutdowns don’t just pause government, they ripple through communities, businesses and households. When the lights flick back on, we all must readjust.
Leadership
Sponsors are Sometimes the Scariest Part of the Project!
People intrinsically understand that good sponsorship is vital for a project to succeed. But, more often than not, it becomes a significant barrier to delivering a successful project and realizing the planned benefits of that project.
The Value of Community Agreements
Community agreements set the ground rules for meetings and discussions. Developed collaboratively, the can help everyone feel safe and open to ideas.
Why Your Calmness is Your Strongest Strategy
A leader’s composure is contagious — your team mirrors your emotional state. How to project calm under pressure and make your presence a strategic asset.
Communicating With Confidence
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
The Power of a Mission Checklist
Mission is the driving force of organizational life. If leaders fail to articulate and bring to life a clear and authentic mission that engages the entire organization, the organization can begin to disassemble into self-defining, inefficient parts.
Strive to Make Organizational Restructuring as Painless as Possible
As ‘Govies’ we’ve all lived through it. The dreaded organizational restructure. Change is painful, but organizational restructures can create a whole new kind of ‘pain’. The unknowns, the rumors, the impacts, and the stress are sometimes off the charts. Having been intimately involved on multiple restructuring efforts, I hope that some of these insights canRead… Read more »
Dynamics of Trust: A Community-Based Perspective
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Icebreakers: Fostering Community and Improving Work Relationships
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »