Building an ITIL implementation in SharePoint SharePoint with its flexibility as a collaboration and workflow platform can assist in creating the enabling infrastructure for ITIL. Many of the point solutions that have been developed can be integrated (loosely coupled) through SharePoint features such as Business Connectivity Services (BCS). An “Active” Service Catalog, one that end-usersRead… Read more »
It is with extreme pleasure that I announce ZafeSoft, a provider of solutions in information rights management and secure content in digital files/access control and use tracking, has named me to their advisory board. There are many exciting things about ZafeSoft that grabbed my attention. But the most compelling part of their story, to me,Read… Read more »
We’re so excited to have a bunch of new faces in the office: summer interns! Last week, over a dozen new recruits joined Code for America to work on projects ranging from design and code to policy and outreach — thanks in no small part to the support of Google Summer of Code and theRead… Read more »
Who not to follow on Twitter For public sector employees venturing out onto Twitter, finding out who’s who can be confusing and frustrating. While there are untold numbers of individuals and organizations sharing valuable information and contributing to a healthy flow of information, there are also oodles of people just trying to make a buckRead… Read more »
In these days of million-dollar A rounds for crazy ideas and $9 billion web IPOs, the term “disrupt” gets thrown around a lot. An awful lot. Like every other word out of some people’s mouths. But what do we mean when we say it? Usually we — all of us, myself included — mean somethingRead… Read more »
It was another rite of passage: Sitting in a high-school auditorium for the awards night before graduation. A parade of wonderful young people being honored for achievements and successes. It makes you optimistic for the future. But one thing really stood out – jumped out – as a counter-cultural, I would say practically subversive theme.Read… Read more »
(From this week in FED Manager) Last Friday, Office of Personnel Management (OPM) Director John Berry and Jeffrey Zients, deputy director for management and chief performance officer of the Office of Management and Budget (OMB), sent a memorandum to agency heads stating that performance awards for Senior Executives should not exceed 5 percent of anRead… Read more »
What is ITIL? ITIL stands for the Information Technology Infrastructure Library [ITIL stands for the Information Technology Infrastructure Library] The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important ITRead… Read more »
Once you’ve laid out some clear goals and the strategies and tasks to accomplish them, you need a way to stay focused. This applies in your own project management career activities, your day job, or even goals you are trying to accomplish around the house. On that topic, I’ve written articles and produced videos toRead… Read more »
In Australia management in the public sector has an unhealthy managerialist bent. In a nutshell, a one size fits all approach coupled with the inherently arrogant notion that ‘more management’ is the solution to everything. In the main, this sad state of affairs has been peddled in the public sector by strategic human resources orRead… Read more »