In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
One of the goals of Open Data Day is to encourage the adoption of open data policies in government. In that spirit, it’s important to highlight the inspiring work of the people and agencies who are bringing open data policies to life.
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
The public sector is at the forefront of community impact, particularly when efforts are supported by modern technology and data’s use is maximized.
Check out these noteworthy dashboards, stories and resources that are playing a pivotal role right now in improving response to the homelessness crisis.
How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?
As COVID-19 came crashing down on the U.S. like a wave, first striking the West Coast before spilling into the rest of the country, state and local governments relied on one another to fine-tune their responses.
Holistic data management can provide a single source of truth for agencies and the various components they are comprised of.