Open Data

5 Ways to Boost Inclusion With Customer Experience Data

In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience. 

States Join Forces in Using Data to Fight COVID-19

As COVID-19 came crashing down on the U.S. like a wave, first striking the West Coast before spilling into the rest of the country, state and local governments relied on one another to fine-tune their responses.