No change planned for MBTA stroller policy

After overwhelming opposition, its largest-ever response to an online survey, the MBTA does not plan to change its policy on baby strollers. Original post

Is this service design thinking?

I went a couple of weeks ago to a fascinating discussion about the nature of service design, organised around a book published last year called This is Service Design Thinking. The two editors of the book were due to lead the session but were at the wrong ends of a skype three way video conferenceRead… Read more »

What if?

Trip Advisor happened for local gov. People rated things, kept eyes on things, fed back easily if there was an issue. Maybe not needed in smaller Council areas, maybe only in cities but still, what if? Public toilets. Takeaways and restaurants for cleanliness. Parks for upkeep, for plant choice, even? Rate us on everything. Why?Read… Read more »

Winning Business from the Federal Government – Part 4

Today we are posting two parts from our series on winning business from the Federal Government. If you have missed any of the earlier posts on this, you can find all of the previous posts by scrolling down to find Monday, Tuesday and today’s earlier post. Part four features two tips. So without further delay,Read… Read more »

Tickets for the Troops

Last week we were proud to announce the 2nd year of our “Tickets for the Troops” program, which provides two free tickets to each of the 81 Washington Nationals home games this year to active military personnel and their families. Throughout the entire 2011 MLB season, military families can obtain the free tickets through theRead… Read more »

Social Media Stages/Themes for Local Government

I read with interest Dan Slee’s blog post “Linked Social: Eight steps of social media evolution in local government” and whilst I agree with Dan I commented on his post with a slightly different perspective. I recommend that you can read the post directly but I have included a bit of my comment below: WithRead… Read more »

The Personal Storyteller – 3 Tips to Improve Your Communications Skills

Article Summary: Everyone is a storyteller. You are a storyteller. You tell personal and professional stories every day. Whether you direct an international association, manage a government program, run a small business, or serve as the CEO of a Fortune 500 company, consider every written, verbal, and social media communication as a business story. YouRead… Read more »

Why You Shouldn’t Get a Masters Degree for Project Management

Let me explain. I receive many questions from my Project Management Career Newsletter about degrees. Should I get an MBA or a Master’s degree in Project Management? I have a BS or BA in an unrelated discipline. Should I go back to school for an advanced business or PM degree? I just got laid off.Read… Read more »

There is no such thing as IT

I have cracked the problem of government IT. A few months ago, I argued that there is no such thing as the government. Now, in a further breakthrough, I have realised that there is no such thing as IT either. Putting those two thoughts together leads unavoidably to the conclusion that the problem of governmentRead… Read more »

Muslim reaction to Bin Laden

The Islamic world’s reaction to Bin Laden’s death has been mixed accurately reflecting a Kew Poll several years ago (2009) that measured the attitudes of Muslims to the Al Qaeda leader. In keeping with his own claims that his view was the only view possible for a Muslim, Bin Laden had a great number ofRead… Read more »