AI Practices for Better CX

When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.

A 21st-Century Education in Ohio Prisons

Education can make a big difference for people leaving prison. Here’s how one state uses technology to enhance options for incarcerated students.

GTFS: The Secret Sauce Behind Rider-Facing Transit Information

In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.

An AI Civic Tech Tipping Point Is Coming in 2026. Is Your Administration Ready?

AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.

Want to Increase Public Engagement? Be Intensely Collaborative

Public and private groups often duplicate efforts and miss important opportunities to engage the community. Rather, they should leverage their combined networks as part of a long-term strategy.