State and Local

Local Governments Leading the Way on Digital Accessibility 

As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.

Work Requirements Are Coming. The Paperwork Cliff Doesn’t Have To.

New federal requirements will challenge state benefit systems that rely on paper-based, manual systems to verify week-to-week eligibility. A modern, automated alternative — supported by well-trained employees — offers a scalable, low‑burden alternative.

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.