As part of GovLoop’s recent report, Unlocking the Power of Government Analytics, I had the opportunity to speak with staff members from the Centers for Medicare & Medicaid Services (CMS). CMS staff provided expert insights on the importance of analytics to control waste, fraud and abuse. In 2010, CMS and the Department of Health andRead… Read more »
Do you experience “Twitter mania” or have withdrawal symptoms when you’re not tweeting? So many social media users appear to be as addicted to Twitter as to their daily dose of java. However, do you know Twitter best practices? Have any of your followers “flown the coop”? What are your best practices on Twitter andRead… Read more »
As the manager of a rather robust social media community (currently my organization hosts over 200 Facebook pages alone), I often struggle with identifying what our audience actually wants. When people talk about my agency, what are they really saying? I have recently become re-acquainted with the program NodeXL. I was first introduced to thisRead… Read more »
As mobile adoption continues to grow in consumer markets, it is imperative that government continue to embrace mobile and learn how to best optimize mobile technology to stay relevant and improve citizen engagement programs. The Pew Internet & American Life Project has a variety of data related to mobile adoption. In December 2012, Pew reportsRead… Read more »
One of the things that I’ve realized over the last few years is that despite the fact that I’ve gained more experience, I’ve done more formal educations, taken trainings, and built a lot of personal capabilities, I seem to have trended towards more collaborative decision making. I now spend more time talking to people aboutRead… Read more »
With technology playing a central and critical role in the way government operates you would think the Chief Information Officer would have a seat at the table. But that isn’t always the case. Bob Otto is the former CIO at the Postal Service and is now an Executive Vice President at Agilex. He told ChrisRead… Read more »
I was exchanging email with a friend recently and I’ve always been very impressed with his organization. They have just very consistently put out the same messaging and are really successful from the products its developing, services it provides, all the way through talking to the people that received those services. I was asking himRead… Read more »
Join Our Survey: Transforming Your Agency With Big Data We at GovLoop need your help. We are working on an upcoming big data report, Transforming Your Agency With Big Data, and we need your ideas to make it a jam-packed, community based resource to improve big data use in government. Can you take our 10-minuteRead… Read more »
Have you ever gotten to the end of a twenty or thirty exchange email debate with somebody and really wish you had just made the phone call. Living in this digital age has made it more important to know when it is crucial to have an in person conversation with somebody. I know that IRead… Read more »
Quantity has a Quality all its own. This famous and perceptive phrase has been variously attributed to the German philosopher Hagel, Engels, Lenin, and finally Josef Stalin. Despite the largely shady cast of characters associated with it, the phrase captures an important truth: that large volumes often have characteristics far beyond the traits of aRead… Read more »