Working for the BC Public Service over the last two and a half years, I’ve seen firsthand how a cultural shift towards the use of social media has improved employee engagement. Social media is a communication channel that allows an employee’s voice be heard across traditional organizational and hierarchical boundaries. When an employee’s voice andRead… Read more »
Latest on Adobe’s blog: The Citizen Customer, and what that means for expectations when citizens come to government web sites: http://adobe.ly/ijfn1B
INPUT Analyst Derek Johnson reports. Earlier this month, New York City rolled out its first digital road map – a strategic plan that aims to “establish [New York City] as the world’s top-ranked Digital City, based on indices of Internet access, Open Government, citizen engagement, and digital industry growth.” As one of the most technologicallyRead… Read more »
A researcher at Japan’s University of Hyogo believes that commuters will determine the success of Google’s new mobile wallet. “Commuters place a great deal of value on products that enable them to reduce their commuting time,” Sheikh Taher Abu writes in Telematics and Informatics. “Wallet phones enable them to do so by completely bypassing theRead… Read more »
David Wilcox does his usual excellent summarising and commenting job on the latest snafu involving BIG Lottery funding and the internet. It’s all about a grant of £1.89 million to the Media Trust, to fund the establishment of “connected news hubs around the UK to support citizen journalism and to help communities and charities getRead… Read more »
Lovely spoof from the BBC ‘Horrible Histories’ show: In case you can’t see it – here’s the link. Possibly related posts: Bookmarks for April 6th through April 27th The victory of the app store? My setup Bookmarks for July 11th through July 16th Bookmarks for July 3rd through July 7th Original post
It is partly out of self-interest that I write a response to Bill Keller’s NYTimes Op-Ed, “The Twitter Trap“; I am a Social Media Director. But more than that, I think Bill’s a smart guy who deeply misunderstands something, and as a significant part of my professional life was spent as a teacher, I wantRead… Read more »
Last week network monitors at Google noticed a concerted phishing attack against accounts held by senior U.S. government officials, including members of the military. The attack, if you can call it that, was plain old phishing, in which messages are crafted so as to look like they are coming from a trusted source — inRead… Read more »
Thanks to increasingly powerful networking and mobile devices, the idea of cloud is going mainstream. In the federal government, CIO Vivek Kundra last month compiled a list of 78 cloud computing initiatives agencies had identified. But analysis of the list shows that the 19 departments or agencies who reported cloud projects are taking a decidelyRead… Read more »
Mary Armstead, Program Director for the NIH Information Technology and Assessment Center (NITAAC) at the National Institutes of Health, has been a Fed for 38 years. But that doesn’t mean she’s become jaded or cynical – quite the opposite. She’s enthusiastic about her job and works hard to mentor people with less experience or whoRead… Read more »