Agency leaders often assume that subject matter experts can teach the information they know, by virtue of knowing it. But understanding and teaching are two separate competencies. It’s up to leaders to train SMEs so they can train other staff.
If leaders are what they read, most of us are running on a questionable information diet. The quality of our thinking reflects the quality of what we let in. This article offers a sharper way to choose your inputs.
There is nothing “soft” about the skills needed to lead employees through change, uncertainty and conflict. Today, successful government leaders must be able to guide people, not just projects.
Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.
Effective leaders collaborate with colleagues who have good ideas; they don’t take over the process. Learn the consequences of sidelining employees rather than recognizing and including them.
Strong communication is one of the most important tools a supervisor has — especially in government, where decisions often affect teams, stakeholders, and the public. In our recent virtual networking discussion for the Supervisors in Government community of practice, we spoke with Leslie O’Flahavan, principal at E-WRITE, about how supervisors can communicate with more clarity,Read… Read more »
A complex IT ecosystem helps ensure that AI models correctly interpret government communications and pass along accurate info about updates, alerts and other public matters. Part of that ecosystem is technology that can attribute what data the AI pulls from what source, and when.
When an executive dismisses your work in front of the room, the freeze is real but so is your ability to recover. Read the full article to see how to pivot without losing your footing.
Fostering connections can help you advance your career and weather tumultuous times, either through official “networking” or simply connecting in more organic ways. But the hardest part may be getting started. Read how-to advice for making meaning connections from two keynote speakers at NextGen’s recent virtual training summit.
Control isn’t a quirk. It’s a coping mechanism our brains reach for when the future feels unpredictable. Read the full article to see how leaders can use that insight to guide their teams.