Organizations should welcome and accept people with disabilities; superficial acceptance, known as virtue signaling, is not only unfortunate — it’s harmful. Learn why, and what true acceptance of people with disabilities looks like.
As AI increasingly becomes an intermediary between government organizations and the public, the structure of information begins to matter as much as the content itself. It is not a shift in messaging — it is a shift in how data is read.
Great supervisors don’t just manage, they listen, and that means more than smiling and nodding along. Your team needs to know you’re an active listener and take their feedback, concerns, and comments seriously. Our latest Supervisors Community of Practice session welcomed Camille Carboneau Roberts, CC Career Solutions, LLC, who shared easy-to-use active listening techniques youRead… Read more »
As government services increasingly move to digital platforms and AI-assisted systems, public trust is shaped not only by policy but by how those systems are designed. So, to strengthen citizen confidence while advancing modernization, agencies are implementing a trust architecture that focuses on building transparency, fairness, and reliability.
Modern government leaders face an increasingly complex operating environment that requires balancing strategy, workforce engagement, risk oversight, and innovation. High-performing executives often structure their week using a leadership operating system that ensures time is intentionally allocated across these critical priorities. By creating a disciplined leadership rhythm, public-sector leaders can strengthen organizational performance and sustain mission… Read more »
Mission statements should be written with care, not on an ad hoc basis. A Featured Contributor explains how to develop and implement a mission statement that matters.
AI chatbots have supplanted traditional search engines. But they don’t read documents the same way. A citation registry helps AI find the information.
Each government agency needs its own mission statement — to help guide the agency’s direction, motivate employees, and encourage critical thinking. Learn more about the critical importance of effective mission statements.
A parking spot, extra cash, and bragging rights. To leadership, it was the perfect incentive. To the team, it was just more work. Here’s what happens when leaders assume everyone wants what they want.
It is important to thank staff publicly, including at major office events, but leaders often fail to appreciate staff in such an obvious way. This article explores the problem.