Professor Jennifer Golbeck, Justin M. Grimes, and Anthony Rogers, all of the University of Maryland College Park College of Information Studies, have published Twitter Use by the U.S. Congress, forthcoming in Journal of the American Society for Information Science and Technology (JASIST). [Click here for a full text preprint.] This study is of potential interestRead… Read more »
Today, the City of Huntsville, Texas (www.huntsvilletx.gov) and eGov Strategies (website) announced the availability of the city’s comprehensive iPhone app to better connect residents and businesses with city government. It’s a uniquely innovative approach for a local government app that offers a wide range of city website content and services – uniquely designed for iPhoneRead… Read more »
My 5-year old this morning didn’t want to put on a dress. I guess she had a different outfit in mind… Perhaps a pair of shorts, or a skirt – but not the sun dress with cherries on it that I handed to her. But that’s not what she told me. Instead, she looked atRead… Read more »
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »
As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »
ClearedJobs.Net has been a long-time presenter of Transition Assistance Program (TAP) classes around the Washington DC area. Today, ClearedJobs.Net will be presenting at a TAP class being held at Fort Meade, Maryland. In the spirit of Military Spouse Appreciation Day, an annual recognition taking place the Friday before Mother’s Day, today’s TAP attendees are beingRead… Read more »
The traditional bureaucratic leadership style, typical in governmental organizations, limits employee flexibility in the workplace. Elected and appointed officials, whose leadership styles depend heavily on bureaucratic and directive approaches, inhibit innovation and employee clarity about the expectations set for them. Senior government officials who engage in a broad repertoire of leadership styles, on the otherRead… Read more »
This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »
This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »
SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »