What do you think of first when someone says social media? Is it brand awareness or customer service? Is it Facebook or Twitter? But, do you think of TEAMWORK? Teamwork might be a term that is often tossed casually into the modern business discourse. We speak of teamwork in terms of leadership, employees’ engagement,Read… Read more »
The generation gap has taken many twists and turns. For Baby Boomers, the gap was between themselves and their Traditionalist parents. For Gen X’ers, the gap was more workplace related. For Millennials, the gap appears to center around the meaning of diversity-an interpretation that diverges from their parent’s views on differences. Who could have predictedRead… Read more »
With overwhelming usage of accessible technology in everyday life, there has been massive increase in data amount that are available to businesses today. The most practical usage of data is to manage and store it so as to achieve productivity and remain in the front row of the competition. But how companies can gain competitiveRead… Read more »
No one is saying, “Black Lives Matter” more…
In a world of distractions and competing demands, how do you figure out where to spend your time, attention, and energy? Try the 5 choices to extraordinary productivity.
Have you ever found yourself in a meeting that lacked clear direction and purpose? Perhaps it went on and on with nothing accomplished other than the need to schedule yet another meeting? Or, worst of all, did the participants do more talking over each other than collaborating and partnering in order to achieve a commonRead… Read more »
Frank DiGiammarino is a man of many questions — a fact that quickly became evident within the first few minutes of his presentation. He posted a detailed list of career-related questions in front of the packed Next Generation of Government Training Summit audience gathered to hear his insights on career management. But there was oneRead… Read more »
When I was little I made a lot of important decisions based on color. Choosing between a red shirt and a blue? I chose blue every time. Blue was a better color. Between Icee pops? Same thing. What can I say I liked blue. Over time I learned that for somethings color wasn’t a greatRead… Read more »
Welcome to the second installment of this series on Congressional action that could impact federal customer experience (CX). As I said in my first post, the purpose of this series is to help federal CX advocates track bills that could impact federal CX. That way, we can suggest improvements, help good ideas become law, andRead… Read more »
Perhaps you or somebody you know was a victim of one of the security breaches at the Office of Personnel Management. After all, 21 million people were affected by having their personal records stolen or compromised. The incident was one of the central topics at the breakout session titled “Cybersecurity Best Practices: Have Good CyberRead… Read more »