“Complicated” vs. “Complex”

Someone asked for comment, I offered it. The background: A gentleman who makes a living “reducing complexity” for IT systems keeps running into some of us on Twitter who study complexity. You can imagine the entertaining exchanges, which led to his posting these observations on his LinkedIn group. The ask: There is a group ofRead… Read more »

Unpacking the “Black Box” of Incident Reporting

Government agencies regularly report “incident” data, such as the number of burglaries, house fires, cases of food poisoning, bankruptcies, workplace injuries, and more. While these data can be used externally for accountability, they can also be used internally to predict and prevent these kinds of incidents. These days, more detailed, near real-time data can beRead… Read more »

Social doesn’t want to talk to your minions

Social doesn’t want to talk to your minions People always talk about how “it’s a small world” and to a large degree it is…and getting smaller as advancing technology, social media and other forces help us connect with others and stay connected. Many organizations are racing to implement technologies and processes to meet this challenge.Read… Read more »

TSP Talk Weekly Wrap Up

Despite a huge day after the jobs report announcement on Friday, the stock funds ended the week flat to lower. Except for Thanksgiving week, there has been a trending pattern of weakness toward the beginning of the week, a bottom near Wednesday, then an attempt to recapture the gains going into the end of theRead… Read more »

Who’s to blame?

The winds were strong across the Atlantic this morning. The plane I was due to meet at Heathrow was due at 7.50 but expected about 40 minutes sooner. So an earlier start than planned got me to Terminal 5 at 7.45, which with a bit of luck would be about right to meet somebody workingRead… Read more »

Why local councils ought to be getting social

This article was originally written for the SLCC‘s ‘Clerk’ magazine. It’s almost impossible to turn on the television or open a newspaper these days without seeing reference to online networks such as Facebook, Twitter and YouTube. The impact of these technologies in the last decade has been huge, transforming the way people communicate, work andRead… Read more »

Save the Date! NCDD 2014 is set for Oct 17-19 in DC Area

It’s time to save the date for the 2014 National Conference on Dialogue & Deliberation! We’re excited to announce that our next national conference will take place in the DC area October 17-19, 2014. Check out the little “save the date” video I created this morning… Thank you to all 92 of you who providedRead… Read more »