Posts Tagged: support

Connecting Through the HUD Switchboard

Switchboard’s mission is to provide HUD’s citizens, stakeholders, and staff with the tools and channels necessary to interact meaningfully with their government in the following ways: By welcoming and encouraging creative ideation to improve HUD’s programs, policies, and operations, and engaging those interested in the process of putting those ideas into action; By creating avenues of feedback for individuals or organizations… Read more »

Service Desk Software Helps the Developmentally Disabled in the Buckeye State

Government agencies are ditching their old habits and implementing new service desk software in hopes of more cost effective solutions to consolidate and optimize their help desk. The Department of Developmental Disabilities (DODD) based in Ohio, “The Buckeye State” was established to maintain applications for roughly 2,000 employees and provide customer support for over 10,000… Read more »

Trickle-Down Performance Management

Can federal performance management schemes influence efforts at the local level? Typically, performance management works best in systems where agencies engage in direct service delivery, where leaders have more control over what is going on. But in complex intergovernmental programs, can effective performance management systems be developed and work? A recent case study of the… Read more »

Trend 4: Mission

Agency and program leaders depend on a range of mission support functions, such as finance, technology, acquisition, or workforce management, to get their jobs done. The delivery of these functions, however, have changed significantly over the past quarter century. Twenty-five years ago, federal agencies typically did not have key executives leading mission support functions. These… Read more »

It was a dark and stormy night…

Last weekend, I took my 6-year-old daughter, Julia, to her first ever gymnastics tournament, despite a grueling proposal schedule. No matter what, I didn’t want to miss a chance to share her memorable first experience. But as with life, there were a few unexpected bumps in the road. The Tournament took place about 6 hours… Read more »

The Meaning of Wikileaks

Wikileaks does it again, publishing material that was meant to be classified and protected. People have called it treasonous and recommended legal action. Others have suggested a cloak-and-dagger approach to punish the guilty. President Obama has called for agencies to review their procedures for handling sensitive material. The general consensus among those in Government and… Read more »