Thanks to all of you who provided support for our research for www.plainlanguage.gov. We are trying to understand as closely as possible what Government thinkers need to know (about plain language and clear writing legislation. Here’s the background/reason for our research n 2006, my students reshaped the site www.plainlanguage.gov. Our purpose at that time wasRead… Read more »
Search Results for: plain language
Beyond ‘I’m Sorry’: Effective Customer Complaint Management
Dealing with unhappy constituents can be tricky, but following a structured, five-step method can help you manage these interactions effectively.
IT Basics for Government: Tech Jargon in Plain English
What you need to know to simplify tech jargon.
The 4 Most Valuable Words in the English Language: “Is This Salary Negotiable?”
If you receive a federal job offer as a non-fed (including as a federal contractor, Fellow or returning fed), you probably have the most negotiating power you will ever have in your federal career.
10 Stats That Explain Gov’s IT Dilemma
Here are 10 stats that highlight the government’s legacy IT challenges and potential solutions.
Top 3 Tips for Explaining What GIS Is
Your GIS elevator pitch.
How–and Why–to Use Descriptive Link Language
You’d think that people would know better by now than to use “Click here” for links. It’s not like they haven’t been told.
Learning 81 Languages
Meet Will Sullivan! One of our incredible NextGen Public Service Award winners. His dedication to improving mobile quality and access across the world is truly inspirational. Read on to find out how you can become just as influential in your career!
Using Visual Language to Improve Your Verbal Communication
My favorite innovation techniques, such as brainwriting, come from some key books in my personal library: Gamestorming, Back of the Napkin, Blah Blah Blah: What To Do When Words Don’t Work, creatingminds.org, The Visual Display of Quantitative Information and Visual Explanations. Common to all of these resources is the concept of “visual language” or “visualRead… Read more »
SUCCESS RULE #39 Learn the Language of the Mind
Do you talk to yourself? Do you answer? I’m sure you do. We all of have conversations with ourselves, these are called thoughts. Perhaps the more serious question is what type of conversations are you having? What is the language of your mind? Have you ever talked yourself into such a frenzy it actually madeRead… Read more »