It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
When the “Wrong” Words Can Help People Find the Right Services
Search Results for: plain language
GSA Makes it Easier for You to Get on Schedule 70
When partners suggested we come up with a way to describe the process of getting on Schedule using plain language, GSA’s 18F and IT Schedule 70 teamed up and took on that challenge.
On the Nature of Styleguides
Styleguides are useful because consistency is the only editorial virtue. There’s nothing foolish about consistency. But styleguides don’t produce plain language that answers users’ needs. They won’t fix everything–they’ll just make publishing a little easier.
Knowing When, Where and How to Modernize
Modernization can be a game-changer for government, but there are unique challenges in the public sector. Here’s how one innovator manages the change.
Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Embracing “Diverseability”: Transforming Workplace Inclusion Beyond Diversity
Despite advancements in DEI, there remains a significant employment gap between individuals with and without disabilities, and organizations are missing out on the knowledge, talent and valuable perspectives that disabled persons offer. Here are specific ways to change that.
Anatomy of a Message … or: What to Say During Times of Change?
Change can be difficult for leaders at all levels to discuss with their teams. What helps? Clear, honest conversations about what will happen, why, who the change affects, and how.
NJ Makes Applying for Unemployment Benefits Easier
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
The PRICE Act — A New Mandate to Innovate Acquisition Processes
A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.
Government Must Understand the Types of AI to Effectively Implement
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.