How Device Management Can Help You Prepare for the Worst
Given the wide variety of end-user devices, agencies can struggle to apply consistent governance and cyber hygiene practices, especially in a time of crisis, such as a natural disaster.
How to Make Government Policies Easier for Everyone to Understand
The Plain Language Act is only one part of making government policies easier to understand. Learn how to make policies resonate with the public.
Rethink, Reinvent, Repeat
Discover how public sector organizations can embrace iterative innovation to tackle evolving challenges. Learn strategies for fostering a culture of reinvention and driving sustainable progress through small, meaningful changes.
A Strong Foundation Builds A Strong Nation
American has a unique and stalwart governmental structure, but how much do you really know about it?
‘Tis The Season to Learn
With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year. End the year on an educational note with ourRead… Read more »
How to Deliver High-Quality Omnichannel Constituent Experiences
In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.
How Riverside County Is Revolutionizing Human Services Strategy With GIS Technology
It’s a formidable challenge. Deliver human services to nearly 2.5 million people across the 7,000-square-mile expanse of Riverside County, California — and do it effectively and efficiently. From bustling urban centers to remote desert locales, the county’s needs are as varied as its geography. To meet those diverse needs, county officials recently adopted an integratedRead… Read more »
How Can You Set Strategic Career Goals?
It’s almost 2025, which means it’s time to start thinking about your goals and plans for the upcoming year. In the latest edition of Management Minutes with Mika, workplace transformation strategist Mika Cross discusses how to prepare for and set short and long-term goals with Defense Department senior executive and podcaster Love Rutledge. Let’s exploreRead… Read more »
Fuel Innovation With a Secure Digital Ecosystem
Agencies cannot discuss future innovation without also talking about cybersecurity. Let’s dive into some key considerations for agencies to create a secure digital ecosystem: Building a Stronger Cyber Foundation Agencies need to address two givens in today’s cyber landscape: that the risk of attacks continues to grow —so they need to adopt better defenses —Read… Read more »
Revolutionizing Taxpayer Services and Operations at the IRS
In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »
How Identity Drives Security in State & Local Government
In today’s threat environment, where ransomware and other attacks aim to steal and exploit user credentials, a focus on identity “is the first step in securing state and local systems,” said James Imanian, Senior Director, U.S. Federal Technology Office at CyberArk. Yet many state and local IT teams struggle to implement strong identity controls.
Agentic AI Transforms O&M
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.