Make Inclusion Your CX Superpower
Inclusion ensures that people’s words, views and ideas carry weight as collective decisions are made about how to serve a diverse public. In this section, we share examples of how agencies are embracing inclusion.
Posts Tagged: Defense Digital Service
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
How the Pentagon’s Digital SWAT Team Cracked Government’s Hiring Code
The Defense Digital Service team has compiled years of hiring and recruiting knowledge into a downloadable guide that it calls “Break the Code.”
Tech Transformation Strategy: Digital Services
Investments in digital services have become a staple for governments of all sizes seeking to make antiquated operations more user-friendly and efficient.
How Diversity Is Helping the Pentagon Tackle Tough Problems
The Defense Digital Service is a microcosm of what government is trying to do in pockets at the federal, state and local levels.