How many times have we been in situations where we think, “if this person would just . . .” It doesn’t matter if it is a coworker or a spouse we know the issue at hand could be easily addressed if the other party would just do something different. Our frustration rises as we lookRead… Read more »
Day two of the Making Mobile Gov challenges rollout is about the mobile budget. Mobile projects–like all projects–are subject to available budget. Efforts can be delayed, cut-back or stopped without proper funding. It’s an even bigger challenge since mobile efforts are new and government budget cycles are long. Mobile costs can include data cleanup, mobileRead… Read more »
When Massachusetts Bay Transportation Authority customers lose their cool, they start tweeting. Passengers have begun to tweet information about cars with broken air-conditioning to the MBTA’s Twitter account (@mbtaGM) to get quick results. The tweets are forwarded to workers who can find the car and pull it out of service, if necessary. And Twitter getsRead… Read more »
Vivek Kundra leaving the White House rings one more bell that the Open Government soiree is over. And like all poorly planned parties, it should be. But, that doesn’t mean that he didn’t leave us one lovely party favor. Let’s be honest. The combination of the very nebulous idea of “Open Government” and the institutionalizationRead… Read more »
Deltek Analyst Erin Brady reports. The state of California’s budget finally seems to have caught a break after a long, tedious ordeal. The road to the completed budget certainly wasn’t easy. First came the $25 billion deficit, and then Governor Jerry Brown vetoed the budget presented to him by state legislators. The veto was California’sRead… Read more »
For those who missed it, the Canadian International Development Agency (CIDA) has announced it is launching an open data portal. This is exciting news. On Monday I was interviewed about the initiative by Embassy Magazine which published the resulting article (behind their paywall) here. As (I hope) the interview conveys, I’m cautiously optimistic about theRead… Read more »
The Federal Times posted an article online yesterday about the emerging trend of ‘tightsizing’ in the federal government. Agencies are looking to reduce the office space of employees to accommodate more feds. The idea is that by fitting more workers into an already existing work space it prevents an agency form leasing additional real estateRead… Read more »
The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service —————————This is post 1 of the new “Customer Service”Read… Read more »
If you’re interested in this topic, please consider attending our Next Generation of Government Summit on July 28-29 in Washington, DC, where emerging leaders and thinkers will convene to chart the future course of government. ***************************************************************************************************************************************** In another post, I captured the proceedings of an International Symposium which is discussing “Generation Y and Public Management:Read… Read more »
As the City of Houston’s 2011 fiscal year winds down, hard decisions have been made to overcome a $70 million shortfall. Enacting mandatory furloughs and lay-offs, reducing library hours and closing some neighborhood pools are just a few of the methods the city administration has chosen to use to balance this year’s budget. With suchRead… Read more »