How to Drive Problem-Solving that Puts People First
In the race to find a solution to pressing issues, it can be easy to overlook one of the most important steps – which is actually defining the problem.
Posts Tagged: Human-Centered Design
3 Ways to Design Applications For Humans
Often called apps, applications are computer programs that are designed to carry out specific tasks like playing media for end users.
To Meet Human Needs, Think Human-Centric
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
4 Project Management Approaches to Know
There are four service delivery and development approaches that any government project manager must know, given their increased popularity and potential to dramatically improve productivity.
How Human Centered Design Can Help Your Agency
Perhaps its time to consider a new approach that puts people at the center, or human-centered design (HCD).
Customers: Where Usability and Plain Language Intersect
The only way to test if content is usable or plain is to test it. It’s not the writer or editor–or the program manager–who determines whether content is plain or usable; it’s the user.
Human-Centered Design in New York City
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium ofRead… Read more »
An Introduction to Design Thinking
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Exploring the Role of the Big “D” Designer in Government
A few weeks ago, I wrote a blog arguing that everyone designs. In that post, I talked about how those of us with little to no design experience are still designers (just little “d” designers), as we work to improve situations and experiences around us. Big “D” Designers, on the other hand, are those individualsRead… Read more »