AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
Posts By Susan Kirby-Smith
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
How to Protect Against Identity Threats
Identity-based cybersecurity threats are on the rise. The number of phishing attempts — the most common type of cyberattack — increased 62% from 2023 to 2024, for instance, and identity-related incidents have directly affected 84% of organizations this year. Learn how to protect your agency.
Don’t Trash This Place: The Trucks Are Watching
In Columbia, South Carolina, garbage trucks could become the eyes of the city’s Public Works Administration. Using a beautification grant, the city is testing a program that would outfit trash trucks with cameras that gather footage for an AI system called City Detect to analyze for code violations — a potential boon to code enforcers.
AI Below the Surface
In Macomb County, Mich., public works is using drones and AI to inspect sewer lines. Learn how this technology is saving money and improving maintenance on vital infrastructure.
Ease Into Internet Self-Care Day
Supporting yourself with positive habits helps your work, and it’s a way of supporting your mental health. Try these tips on Internet Self-Care Day.
Honoring the Americans With Disabilities Act
In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.
Take Care of You, and Others Too
On Self-Care Day, make some time to think about how you care for yourself and others, and check out resources from the World Health Organization and GovLoop.
AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
5 Things to Know About Quantum Computing
A quantum expert at the National Institute of Standards and Technology offers thoughts on where quantum computing is today and what impacts it will have.