How Agentic AI Can Make Government More Responsive
In this video interview, ServiceNow’s Jonathan Alboum explains how agentic AI can help agencies better serve the public while humanizing processes.
Rebuilding Trust From the Inside Out: Why Employee Engagement Shapes Public Confidence
In government, listening is more than courtesy — it’s a leadership skill. When leaders truly listen, constituent engagement becomes more meaningful, responsive, and effective.
Why AI Systems Associate Citation Infrastructure With GovTech Business Value
AI systems increasingly act as intermediaries between government information and the people seeking it. That could be risky when AI misinterprets the context of information it draws from. Learn about technology that can head off these concerns.
The Elements of Effective AI-Focused Training: Why Traditional Models Fail
In this video interview, Tony Holmes with Pluralsight discusses how to overcome the drawbacks of many government AI-training programs.
AI Will Not Deliver Organizational Excellence. Leaders Will.
Artificial intelligence is rapidly transforming government, and successful agencies will develop leaders who can integrate AI into decision-making, workforce development, governance, and mission execution. Explore how AI can help public-sector leaders build more agile, resilient, and high-performing organizations prepared for future challenges.
AI-Native Cybersecurity: Protection Against New AI Threats
In this video interview, Karan Sondhi with CrowdStrike discusses AI’s growing impact on government cybersecurity operations.
From Compliance to Competitive Advantage: Rethinking Risk in Government
Risk management is often viewed as a compliance requirement rather than a strategic capability. However, as agencies face increasingly complex threats, emerging technologies, workforce challenges, and operational disruptions, executives must rethink how they identify, assess, and manage risk. This article examines how government leaders can transform risk management from a defensive exercise into a source… Read more »
Managing Invisible Performance: Emotional Labor
We can manage our emotional labor or it can manage us. Read on for practical tips about managing the invisible side of your performance.
What Logic Models Are, and How to Develop Them
Logic models are required for some grant applications because they can help ensure a consistent understanding of the program or initiative under consideration, among other benefits. Learn how to create logic models, including graphic illustrations.
From Individual Contributor to Leader: What New Supervisors Often Overlook
Stepping into a supervisory role requires more than new responsibilities — it requires a shift in mindset. Many new leaders struggle not because they lack skill, but because they underestimate the transition itself.