Every Project Needs a Plan
Good CX isn’t about having a well-staffed CX office: It’s having CX inform every organizational decision. CX needs to be a priority — and a core capability — in all departments.
Why Curiosity Is Your Agency’s Secret Weapon
Innovation often feels like a rare, big breakthrough that changes everything. But in reality, innovation is driven by curiosity.
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
AI Practices for Better CX
When AI implementation focuses on users, it promotes trust and facilitates better agency services. Here’s how Vermont makes it happen.
A 21st-Century Education in Ohio Prisons
Education can make a big difference for people leaving prison. Here’s how one state uses technology to enhance options for incarcerated students.
Delivering AI at Scale Without Missing a Beat
In this video interview, Jason Langone of Nutanix discusses how agencies can deploy AI at the enterprise level without compromising reliability, flexibility or security.
How Supervisors Can Navigate Negativity
No workplace is completely immune to negativity and naysayers, and it remains a difficult issue for supervisors to handle head-on. Which is exactly why this month’s virtual networking discussion focused on this topic. Read on below for more insights shared from our featured speaker, Patricia Pierre, a career coach with Howard County Government.
GTFS: The Secret Sauce Behind Rider-Facing Transit Information
In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Transform Communities Using Geospatial Solutions
To advocate for healthy, safe and vibrant communities, the Institute for Public Strategies created a five-prong strategy, all of which use GIS to achieve efficiency and effectiveness.