How to Gain Deeper Insights Into the Customer Experience
In this video interview, Hannah Burn of Qualtrics discusses how state and local agencies can get a more holistic perspective on the customer journey.
Backing Up Data Alone Won’t Protect Federal Systems From Ransomware
Data backups are not enough to protect agencies from ransomware attacks. Rather, agencies must strengthen their cyber resiliency and adopt zero-trust strategies that help ensure the integrity and security of sensitive data.
Why It’s Time to Take an Identity-First Approach to Security
In this video interview, Khizar Sultan of CyberArk, discusses how agencies can adopt an identity-first approach to cybersecurity.
New Modernization Priorities Put Focus on Converged Solutions
In this video interview, Bill Lemons of Fortinet Federal discusses how a converged network/cyber solution is essential to modernization.
Mindset Magic — A Practical Way to Change Your Mind
Your mindset significantly influences your actions and experiences. But how do you literally change your mind? Here are some steps to try.
Culture as a Risk Control: Embedding Trust and Security Into Team DNA
Your best firewall might be sitting two cubicles down. Here’s how to make cybersecurity everyone’s business.
Good Data Is Consistent and Fit for Purpose
Good data drives sound business decisions and helps achieve goals, but it is surprisingly difficult for organizations to achieve.
The Goal isn’t Culture Change!
Sometimes, organizational culture can be like a cow path — worn into a groove whether it’s the best way to get where you’re going or not.
Coach, Don’t Criticize: How Emotionally Intelligent Leaders Improve Team Performance
Leading with emotional intelligence means addressing performance with empathy to turn tough conversations into opportunities for growth.
The App Security Imperative: Closing the Cyber Gap
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »