Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Acquisition
Enhancing Agency Outcomes Through Streamlined FedRAMP Processes
Streamlinging your FedRAMP processes can expedite authorization timelines, reduce costs, and improve overall resilience. Here’s how it’s done.
The PRICE Act — A New Mandate to Innovate Acquisition Processes
A recently enacted law, the PRICE Act, is making it easier for federal, state and local government acquisition teams to find innovative ways to address their procurement needs. Central to the effort is the Department of Homeland Security’s Procurement Information Lab.
Selling a Generative AI Project Internally to Government Leaders: A Strategic Approach
While generative AI (GenAI) presents a unique opportunity to streamline operations and improve citizen engagement, it’s not a mature technology. How can you overcome internal skepticism and help your leaders consider a practical GenAI project?
A Cloud-Driven Business Model
Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.
FedRAMP: Your Ally in Navigating Government Cloud Security
Making sure vendors meet federal cybersecurity requirements can be complicated and unwieldy. FedRAMP offers a standardized, government-wide approach.
How to Rebuild Construction Estimates From the Ground Up
Machine learning and other tech advancements make construction cost estimates easier and more accurate. Here are some points to consider.
Reimagine Your Remote Solutions
Organizations must contend with cyber protection requirements, ever more complex technology and hiring disadvantages. Here are some tips to make innovation easier.
Getting Acquisition Closer to the Mission
The acquisition workforce has been undergoing a gradual, yet constant evolution for the past decade or more as they’ve had to learn about and adapt processes to meet the needs of cloud-based technology, a growing remote/distributed workforce, agile development, and general digital dependence.
Make Modernization a Constant
The public sector too often thinks of modernization as a series of one-and-done initiatives. But an organization’s self-improvement should be ongoing That means pivoting away from capital expenditures and putting modernization funding into an agency’s annual operating budget.