Analytics

How ‘Smart City’ Tech Can Ease Local Parking Woes and Set Local Businesses up for Success

When it comes to personal automobiles, policymakers tend to focus on concerns such as emissions and safety, but there’s one problem they often overlook: parking. How can cities and towns alleviate consumer frustration while taking advantage of potential revenue? Technology is the answer.

The Future Is Customer-Centered

There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.

Ensure the Best Work Experience All Year Long With the Federal Employee Viewpoint Survey (FEVS)

Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.