An Engaging Strategy for Audience Outreach
Improving public trust and engagement doesn’t happen by chance. It requires a strategy, a clear metric for success, and data to benchmark against.
Analytics
AI and the Public Sector: Navigating Ethics and Innovation by 2030
AI in the public sector promises transformative efficiency and improved citizen outcomes, but governments must balance innovation with ethics, transparency, and privacy to unlock its full potential responsibly.
OMB Just Released Guidance on Usability Testing. Let’s Talk About It.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
NextGen Leaders: Transforming Public Service for the Digital Age
NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.
Futureproof Governance: Building Resilience in a World of Constant Change
Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.
How Riverside County Is Revolutionizing Human Services Strategy With GIS Technology
It’s a formidable challenge. Deliver human services to nearly 2.5 million people across the 7,000-square-mile expanse of Riverside County, California — and do it effectively and efficiently. From bustling urban centers to remote desert locales, the county’s needs are as varied as its geography. To meet those diverse needs, county officials recently adopted an integratedRead… Read more »
Agentic AI Transforms O&M
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
Addressing Federal Workforce Skill Gaps: AI-Driven Upskilling with Service Management
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »
State Department Bets Big on Data-Driven Diplomacy
In 2022, the State Department updated its criteria for evaluating U.S. Foreign Service employees’ performance to reflect data’s growing usefulness — in all aspects of department work.
Part III – AI Factory MVPs: Creating AI Fit For Business
The AI factory process now includes two new ways, or MVPs, that demonstrate the product’s value to a user.