Posts Tagged: surveys

Applying Clustering to Streamline Data Analysis

The practical applications of clustering are vast. With the ability to identify groups in the data based on their shared characteristics, future customers, employees and stakeholders can be marketed and delivered products and services that are most likely to be pertinent to their specific needs.

On the Rocks: Best Icebreaker Questions for Meetings and Focus Groups

As a follow up to my post about Best Focus Groups Guides and Resources, here are some ideas about using icebreakers to get the session started on the right foot and not end up “on the rocks”: ABOUT USING ICEBREAKERS The Art of Icebreakers Excellent document about the use of icebreakers. FAST ICEBREAKER QUESTIONS The… Read more »

Customer Dissatisfaction

If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customer… Read more »

How Successful are Your Gov 2.0 Initiative(s)?

There are certainly more and more Government Agencies jumping on the band wagon to follow President Obama’s directive for them to become more collaborative, open, transparent and participatory. But the real question is – what measures are being taken to evaluate the success or failure of all these efforts? I’m writing an article for eContent… Read more »

Employee Engagement/Organisational Culture Surveys

Has anyone else observed the phenomena of employee engagement/organisational culture surveys being conducted across organisations by Human Resource/Organisational Development/People areas and then the results being cascaded down through the hierarchy? It’s a bit like drip feeding people information and is, well, disengaging. Wouldn’t it be great if the results of these surveys were anonymised by… Read more »

Looking for Psychological or Educational Evaluation Tests?

The National Library of Medicine (NLM) responds to more than 100,000 questions each year. Regularly asked questions become Frequently Asked Questions (FAQs). NLM Reference and Consumer Health FAQs are at http://www.nlm.nih.gov/services/faqref.html . We review and update our FAQs frequently. FAQs often include national and international government agencies and non-profit organizations. One of our FAQs is… Read more »