When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Posts Tagged: surveys
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
The practical applications of clustering are vast. With the ability to identify groups in the data based on their shared characteristics, future customers, employees and stakeholders can be marketed and delivered products and services that are most likely to be pertinent to their specific needs.
Frontline managers should be responsible for the staff’s level of involvement. Leadership has to figure out what motivates employees.
HR professionals can use employee opinions to predict real employment outcomes, and directly compare survey responses with HR data to verify how perceptions manifest in reality.
By John Simpson, Engagement Consultant at GovDelivery Surveys can be a great tool to gather public feedback, project impressions or even program success stories from your key audiences. However, the structure of the survey needs to be well planned in order to increase participation and get the insights you need. Organizations can get caught inRead… Read more »
As a follow up to my post about Best Focus Groups Guides and Resources, here are some ideas about using icebreakers to get the session started on the right foot and not end up “on the rocks”: ABOUT USING ICEBREAKERS The Art of Icebreakers Excellent document about the use of icebreakers. FAST ICEBREAKER QUESTIONS TheRead… Read more »
If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customerRead… Read more »
There are certainly more and more Government Agencies jumping on the band wagon to follow President Obama’s directive for them to become more collaborative, open, transparent and participatory. But the real question is – what measures are being taken to evaluate the success or failure of all these efforts? I’m writing an article for eContentRead… Read more »
Has anyone else observed the phenomena of employee engagement/organisational culture surveys being conducted across organisations by Human Resource/Organisational Development/People areas and then the results being cascaded down through the hierarchy? It’s a bit like drip feeding people information and is, well, disengaging. Wouldn’t it be great if the results of these surveys were anonymised byRead… Read more »