Procurement Tips: Help Us Save You From Us
Government procurement isn’t easy. Here’s what the process looks like from the private-sector side.
Analytics
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 2
Business arrangements between governments and third parties come in many forms, including a time-and-materials (T&M) contract type. Here’s why T&M arrangements can be so beneficial for both agencies and the entities they work with.
Agencies Should Focus on Metrics Not Measurement to Understand Cyber Impact
Government needs to do more than simply collect raw measurements if it wants to really understand the impact of any initiative, including in the realm of cybersecurity.
The Newest Form of Literacy: Data Literacy
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
How to Scale up Your Data Initiatives
When data is scattered across the enterprise, it may be impractical to pull it all together. But there are tools that let you reach it where it is.
Getting a Grip on Your Data Landscape: A Comprehensive Guide
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Why Government Websites Should Be as Intuitive as Visiting a Retail Store
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.