Digital inclusion is state where individuals and communities (particularly the underserved) are better able to access Information and Communication Technologies (ICT) resources and tools.
Citizen engagement is a large part of how success is defined in government, particularly on the state and local levels.
State and local government employees across the country have found themselves in the midst of a technological crisis: outdated infrastructures, higher citizen expectations and IT hiring challenges are just a few of the concerns being raised.
After a year of hosting informal events to introduce their friends and colleagues directly to other friends who were running for office, Austinites Nathan Ryan and Liz Coufal looked at the growing crowds and realized they had tapped into something bigger than themselves.
There are many ways government agencies can use social media on 9/11 to speak to people in a thoughtful way that will be appreciated.
While the pace of technological advancement is exiting, it poses challenges for government. We are constantly having to evolve to meet citizens’ expectations, making the “future of financial management” a moving target.
Judy DesHarnais has spent her career protecting communities from floods.
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
How do we balance the needs of the constituent user with the internal user?