Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
Hundreds of protestors gathered in the Hart Senate Building to demand an end to the partial government shutdown. Some were federal workers, while others stood in solidarity as advocates.
Federal agencies are sending out second furlough notices to non-excepted employees, placing those workers in a non-pay, non-duty status for another 30 days.
Young Government Leaders (YGL) and GovLoop partnered today to talk about how to stay resilient during the shutdown. Miguel Aviles, Chair of the YGL Advisory Panel, and Michelle Rosa, the YGL National Leadership Team Officer, shared the impact of the shutdown on their lives as federal employees.
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
Rep. Steny Hoyer launched a website on Jan. 14 that allows the public to share their opinions about the shutdown with their elected representatives.
Public school lunch and financial assistance initiatives in this Maryland country underscore the efforts to assist federal workers affected by the shutdown.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.