West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
No matter how well you’ve crafted a story, if you’re not triggering a dialogue, your messaging might not be meeting its full potential.
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.
Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.