The Boston Mayor’s Office of Women’s Advancement was established in 2014. Only two years later, it’s already made significant process towards its goals of increasing women’s representation inside City Hall and within the city-at-large. In a recent interview, the Office’s Executive Director Megan Costello discussed how they’ve managed to so rapidly grow and become an impactful… Read more »
Sustainable engagement requires two prongs of customer service: meeting mission needs and meeting the end user’s needs. Learn how you can use this approach for better and more sustainable services and engagement at your agency.
Regardless of whether you’re in the throes of budgeting, or you have a reprieve for another six months, here are a few guidelines to give your budget the makeover it needs to become more understandable and engaging to the public.
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
You’ve hosted open houses, you’ve ask questions on social media, you’ve created an online feedback form. But you’re still not getting the community engagement you want – and need. You’ve built it, but they’re not coming. Here’s what you might be missing.
Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.
Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.