Citizen Engagement

How to Advance Women’s Issues from City Hall

The Boston Mayor’s Office of Women’s Advancement was established in 2014. Only two years later, it’s already made significant process towards its goals of increasing women’s representation inside City Hall and within the city-at-large. In a recent interview, the Office’s Executive Director Megan Costello discussed how they’ve managed to so rapidly grow and become an impactful… Read more »

How To Do Customer Service Right

Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished